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About Us The Model Dockyard has been successfully catering to the needs of the scale ship modeller for the last 20 years.

We believe we have many distinct advantages over the more traditional model shop. For instance; because we only stock items that are of direct relevance to you, we are able to concentrate on offering the broad and very extensive range of specialist items, you need. Secondly, because we only supply by mail order, our only priority is your order. This means that we are able to dedicate more time to answering your questions and ensuring that your order is dispatched with all possible speed.

Our Contact details:
The Model Dockyard
17 Tremorvah Barton Tregolls Road Truro Cornwall TR1 1NN United Kingdom
Phone: +44 (0) 1872 261755
Fax:
Email: 2010 [at] model-dockyard [dot] com
GB 501 3916 82

Open Monday thru Friday 9:00am -3:00pm for telephone callers.
Mail order only. Sorry . As we do not have a retail premises, we cannot accept callers at this address
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All prices are shown in pounds sterling If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the pounds sterling transaction into your own currency at a rate prevailing at the time. As a guide, we also show our prices in Euros

We accept Visa and MasterCard credit cards and Visa, Maestro, Electron and Solo debit cards. We are unable accept American Express or Diners cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling

We use Four principal shipping companies. Within mainland UK, we offer either First Class post or UPS. Outside of the UK we offer Air Mail post, Parcelforce or UPS and a new International Economy service. PLEASE NOTE THAT SOME OPTIONS HAVE RESTRICTIONS ON PACKAGE SIZE OR ON THE CONTENTS THAT WILL BE EXCEPTED. PLEASE READ THESE NOTES CAREFULLY.

UK First Class
InsuranceYes
Online TrackingNo
Size RestrictionNo Except Channel Islands where there is a 500mm or 20 inches maximum package size
Delivery SpeedBetween 1 and 3 days
Airmail letter Europe & Rest of the World
InsuranceYes
Online TrackingNo
Size Restriction500mm or 20 inches  maximum package size. If you select this option and you order any 1 metre lengths of timber, then these will be cut in half 
Delivery SpeedBetween 5 and 30days
Parcelforce
InsuranceYes
Online TrackingNo
Size Restriction1.5 metres or 59 inches maximum package size. 
Delivery SpeedBetween 10 and 14 days
UPS 
InsuranceYes
Online TrackingYes
Size RestrictionNo size restriction
Delivery Speed
UK Next Working DayNext Working day except, Scotland, Isle of Man, Northern Ireland which takes up to 3 Working days
UK Next Working Day Before NoonBefore Noon to mainland UK. Not available for deliveries in Scotland, Isle of Man, Northern Ireland 
UPS Expedited & StandardWithin 7 working days. Remote areas may take longer.
UPS Express Saverbetween 1 and 3 working days to most major city centres. Remote areas may take longer.
International Economy
InsuranceYes
Online TrackingYes
Size Restriction

1.75 metres or 68 inches maximum package size. 

This carrier will not accept liquids or batteries in shipments, so you will not be able to use this service if you have ordered batteries, paints, glues or oil

Delivery SpeedBetween 3 and 8 days.


Any order containing timber ( except kits obviously) will be subject to a £2.50 shipping surcharge over and above the shipping charges you select.



Delivery Schedule We generally aim to despatch your order on or before next working day from when you place your order. If there is any reason why this is not possible, we will email you giving you a delivery schedule based on supply information provided by our supplier.
Back Orders If your item is not in stock, we will back order it for you. However if we feel that supply of any out of stock item is likely to be excessive, and by this we mean longer than 4 to 6 weeks, then these items will be cancelled.

You may of course at the time of your order, or subsequent to receiving your order, request that items taking longer than this period be placed on back order until such time as supplies become available again.
Tax Charges For orders made from the UK or the European Union, 17.50% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted and are held on a 100% PCI DSS level 1 compliant system before /during /after processing. They are not held in clear text on any web site.
Guarantee Naturally, we want you to be satisfied with any purchase you may make from us and this is where our guarantee comes in. If for any reason the goods do no meet your expectations, you may return them within 7 days, unassembled and undamaged, for a full refund. (Excluding delivery charges). You are responsible for the return costs as well as ensuring that the goods are adequately insured against loss or damage while in transit back to us.

Damaged for faulty goods will be repaired or replaced by mutual agreement. Alternatively the goods should be returned for a full refund.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1872 261755 (International +44 +44 (0) 1872 261755) or fax us on or write to us at 17 Tremorvah Barton Tregolls Road Truro Cornwall TR1 1NN United Kingdom

Our opening hours for telephone callers are 9:00am to 5;00pm Monday thru Friday and we are closed during weekends and public holidays.
Privacy Policy The Model Dockyard do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. An example of this would be the shipping company and the details disclosed would be the delivery name, address, phone number and email address.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm