The Model Dockyard has been successfully catering to the needs of the scale ship modeller since 1987. We were the first UK mail order only business in the UK solely specialising in Scale Model ships and related items and thinking about it, we probably still are. Because of this specialisation, you won't find our shelves cluttered up with model aircraft, railways, TOYS or cars.
'Jack of all trades - Master of none' springs to mind!
Our Contact details:
The Model Dockyard
17 Tremorvah Barton, Tregolls Road, Trur,o Cornwall, TR1 1NN, United Kingdom
Phone: +44 (0) 1872 261755
Email: 2013 [at] model-dockyard [dot] com
GB 501 3916 82
Open Monday thru to Friday 9:00am -1:00pm for telephone callers.
Mail order only. Sorry . As we do not have a retail premises, we cannot accept callers at this address
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. Stock levels are shown next to that item. Any item showing as having zero stock, will have a link to a page giving you an indication of the supply situation for that item or range.
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All prices are shown in pounds sterling and we only charge in Pounds Sterling. If you are paying by a credit or debit card, your card company will convert the Pounds Sterling transaction into your own currency at a rate prevailing at the time. As a guide, we also show our prices in US Dollars, but please note this is just a guide.
We accept Visa and MasterCard credit /debit cards; emailed payment by Paypal; or by a direct funds transfer to our bank. We are unable accept American Express or Diners cards. We do not charge your credit/ debit card until the order is ready to ship. Back ordered items are not charged until they are ready to be shipped.
Once you have completed your order you will receive an onscreen confirmation of order, as well as an email if you supplied a valid email address. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & Handling
We use three principal shipping companies. Within mainland UK, we offer either First Class post or UPS. Outside of the UK we offer Air Mail post, UPS and a International Economy ( within the EU only ) service.
PLEASE NOTE THAT SOME OPTIONS HAVE RESTRICTIONS ON PACKAGE SIZE OR ON THE CONTENTS THAT WILL BE ACCEPTED. SO PLEASE READ THESE NOTES CAREFULLY.
|UK First Class|| |
|Size Restriction||Yes. Packages larger than 610mm x 460mm x 460mm cannot be sent by Royal Mail and will be sent by UPS or Parcelforce depending on destination.|
|Delivery Speed||Between 1 and 3 days average|
|Airmail letter Europe & Rest of the World|| |
|Size Restriction||500mm or 20 inches maximum package size. If you select this option and you order any 1 metre lengths of timber, then these will be cut in half |
|Delivery Speed||Between 10 and 30 days|
|UPS || |
|Size Restriction||No size restriction|
|Delivery Speed|| |
|UK Next Working Day||Next Working day except, Scotland, Isle of Man, Northern Ireland & Scilly Isleswhich takes up to 3 to 4 Working days||UPS Expedited & Standard||Within 7 working days. Remote areas may take longer.|
|UPS Express Saver||Between 1 and 3 working days to most major city centres. Remote areas may take longer.|
|International Economy|| |
1.75 metres or 68 inches maximum package size.
This carrier will not accept liquids in shipments, so you will not be able to use this service if you have ordered batteries, paints, glues or oil
|Delivery Speed||Between 3 and 8 days.|
We generally aim to despatch your order on the same day, or the next next working day, from when you place your order. If there is any reason why this is not possible, we will email you giving you a delivery schedule based on supply information provided by our supplier.
If your item is not in stock, we will back order it for you. However if we feel that supply of any out of stock item is likely to be excessive, and by this we mean longer than 4 to 6 weeks, then these items will be cancelled.
For orders made from the UK or the European Union, 20% VAT is added. If you are registered for VAT within the E.U, then you should supply your VAT number at the ordering stage, and the order will be supplied less the VAT.
We do check that the VAT number you supply is valid and we will only ship the order to that validated address.
All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted and are held on a 100% PCI DSS level 1 compliant system before /during /after processing. They are not held in clear text on any web site.
Naturally, we want you to be satisfied with any purchase you may make from us and this is where our guarantee comes in. If for any reason the goods do no meet your expectations, you may return them within 7 days, unassembled and undamaged, for a full refund. (Excluding delivery charges). You are responsible for the return costs as well as ensuring that the goods are adequately insured against loss or damage while in transit back to us.
Damaged for faulty goods will be repaired or replaced by mutual agreement. Alternatively the goods should be returned for a full refund.
If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 01872 261755 (International +44 1872 261755) or or write to us at 17 Tremorvah Barton, Tregolls Road, Truro, Cornwall, TR1 1NN, United Kingdom
Our opening hours for telephone callers are 9:00am to 1:00pm Monday thru Friday and we are closed during weekends and public holidays.
The Model Dockyard do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. An example of this would be the shipping company and the details disclosed would be the delivery name, address, phone number and email address.
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm